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Shipping & Returns

Your satisfaction is of the utmost importance to us. The moment you receive your package, we encourage you to check and make sure that the items has been made to your order specifications. Try on your items as soon as possible without removing the tags, altering or washing the items.

We're glad to tell you that your unsatisfied items can be returned within 7 days after received and get a full refund. If you are going to return or exchange items, please make sure they are in their original condition-unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

Shipping

Delivery Time: Generally, 5-7 days.

* Please provide us with the most up-to-date, accurate and detailed shipping information with your phone number, so that we can deliver your order successfully. Please note that P.O. Box address is unable to send.

* We will try our best to make sure you receive the parcel in time, but we are not responsible of shipping delays, which can be affected by the shipping carrier, delivery destination, weather, holidays or incorrect/insufficient delivery information. 

* Once the goods is shipped out, we can't change your address. If because wrong address, you don't get the parcel, the mail carrier will leave a calling card with instructions on how to pick it up.

* We will email you a tracking number after shipping. You can track it online within 48 hours after you receive the email. 

* All parcels will be marked as "Gifts" or "Samples" to avoid fees imposed by customs, but customer will be fully responsible for the charges if there is any.

* A signature will be required from the recipient upon the item's arrival. This service gives you peace of mind that your item will arrive safely into your possession. All parcels will be held for picking up if it can't be signed or delivered. It is the responsibility of the person who receives the parcel to examine the item prior to signing for its acceptance. If the carrier is authorized to leave the parcel without a signature, we will not be held responsible for damage or loss that may occur during shipping. It is the customer's responsibility to check the item status upon arrival and inform us of any problem or damage within 3 days of receiving your order.

* Order amount less than $50, freight $14; $50-99.99, freight $12; $100-199.99, freight $10; $200-399.99, freight $8; greater than or equal $400, free shipping.

Any other problem, you also can contact us freely.

Returns

We are always trying to meet all customers' loves. While, a return or an exchange sometimes is unavoidable.

* If goods makes you unsatisfied, contact our dedicated customer service by email within 7 days. Then you will receive an email to show whether you are eligible for a return. If yes, please supply photos or other evidences that clearly show the problem such as quality issues, damage during shipping, color/style/size error.

* Goods must be returned unused and contain all the original packaging and labels.

* After receiving the return goods, we will refund you the payment. And all international returns should be returned within 7 days.

Sizing or Fitting Issues

Items are not the size you ordered

* Keep the items for your other formal occasion, and we refund you part of money.

* Return the items back to us, we will cut $25 shipping cost and refund you.

Items Didn't Arrive On Time

Please don't refuse to sign for it!!! Please help to send it back to us, we will cover the return shipping cost and refund you the full amount.

Items do not fit properly but fit the specifications you ordered cannot be returned or exchanged.

Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible. 

Return Invoice!!!

Please put the value down on the invoice to $25, otherwise there will be expensive tax fees.

Faulty items

Items will be inspected by our Product Assessments team and if the item is deemed to be faulty due to manufacturing or material defect, our website will refund or replace free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.

Exchange

The shipping charges for international exchanges are to be paid by customer (Unless the fault was caused by us). All duties, taxes, or fees required to be paid for returned items are the sole responsibility of the customer.

Any other confusion, you also can contact us freely.

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